Policies

Shipping

U.S. Domestic Retail Orders: 

Free Shipping for retail orders over $50.00 US only

Shipped via U.S. priority mail, flat rate mail or FedEx ground. Transit times vary between 2-6 business days depending on your location.

 

U.S. Domestic Wholesale Orders:

Wholesale orders can be shipped via U.S. priority mail, flat rate mail, or FedEx. We can also ship using your FedEx or UPS accounts. Transit times vary between 2-6 business days depending on your location.

Please Note: All wholesale/bulk orders must be placed via email (info@coffeetool.com) or phone.

International Orders:

We can arrange shipping via U.S. International Priority Mail or via a freight forwarder. We can also arrange shipping using your FedEx, UPS, or DHL accounts. Many of our customers use freight forwarders for large orders. You can also make the shipping arrangements yourselves. We are very flexible and work with you to figure out the best shipping option for your needs.

U.S. International Priority Mail transit times are generally 6-10 business days but vary and can take longer depending on your location. FedEx, UPS and DHL may be quicker than U.S. International Priority Mail depending on your location.

Payment

Internet Orders:

We accept Visa, Mastercard, Discover, American Express and PayPal.  We will ship your order when payment is confirmed.

Wholesale:

Wholesale orders must be made by email or phone. If you are interested in becoming a wholesaler please contact us at 415 381-2079 or send an email to info@coffeetool.com.

Refunds

Return and Exchange and Policy:

We will accept returns and exchanges sent back within 7 days of your receipt of the order if the item is still in the original packaging. You will be responsible for return shipping costs and we will not credit your form of payment until we receive the item and confirm that it is in saleable condition.

Defective/Damaged Merchandise:

If any item you receive is defective or damaged, please contact us immediately via email with a photo and description of the defective/damaged item (as well as any damaged packaging). In some cases, we will request you send the defective/damaged item back to us so we can inspect the item for quality control purposes.  All such items must be returned to us within 7 days of your receipt of the item in order to be eligible for return or replacement.

Missing Merchandise:

We often ship orders in multiple packages. However, if an item is missing please report to us immediately so we can track a missing package or send a replacement if necessary.

Terms of Use

The content featured on this site, including but not limited to text, and graphics, are copyrighted and is the property of JoeGlo & Co. LLC, dba Pallo and Coffeetool. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with JoeGlo & Co LLC or purchasing JoeGlo & Co. LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from different areas of the site solely for your own non-commercial use, or to place an order with JoeGlo & Co. LLC or to purchase JoeGlo & Co. LLC products.

Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by JoeGlo & Co. LLC. You further agree not to modify or remove any proprietary notices from materials downloaded from the site.

Links

JoeGlo & Co LLC has not reviewed all of the sites linked to from its Internet website and is not responsible for the contents. These links are only for your convenience and access to them is at your own risk.

Privacy Policy

We provide this privacy policy to advise you as to how we use your ‘Personally Identifiable Information’ (PII).  PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII.

What personal information do we collect from the people that visit our blog (URL), website(URL) or app (APP NAME)?

When registering on our site, ordering from our site, signing up for our newsletter, or responding to a survey or marketing communication, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.  We also automatically receive your computer’s general internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.  If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly or provide you with an opportunity to say no.  If, after you opt in, you change your mind, you may withdraw your consent by contacting us via the information below.

How do we use your information?

We may use the information we collect from you in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products
  • To follow up with you (live chat, email or phone inquiries)

How do we protect your information?

  1. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
  2. Your PII is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
  3. Our website is scanned with malware scanning on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
  4. All transactions are processed through a gateway provider and are not stored or processed on our servers.
  5. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. This helps ensure the proper and secure handling of such credit card information by our store and its service providers.
  6. In general, any third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.  We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

We also use Google AdSense Advertising on our website.  Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.  Users can also set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Third-party disclosures

We do not sell, trade, or otherwise transfer to outside parties your PII unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website, and are not responsible for the privacy practices of such third parties.

Does our site allow third-party behavioral tracking?

It’s also important to note that we do not allow third-party behavioral tracking

Age of Consent

We do not specifically market to children under the age of 13 years old.  By using our website, you further represent that you are of the age of majority in your state or providence of residence and you have given us your consent to allow any of your minor dependents to use this site.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

We agree that we will:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

We reserve the right to modify this privacy policy at any time, so please review it frequently.  If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

 

Contact Us:

JoeGlo & Co., LLC

35 Miller Ave.
Mill Valley, CA 94941, U.S.A.

Tel 415 381-2079

Fax 866 583-8289

Privacy Policy

If there are any questions regarding this privacy policy, you may contact us using the information below.

Privacy Compliance Officer

35 Mill Avenue
Mill Valley, CA 94941
USA

info@coffeetool.com

415 381-2079